Privacy Policy — Automated Chat Assistant

JT Inter Riz Co., Ltd. · Effective 4 November 2026

This policy explains how we collect and use information when you message the Facebook Page "บริษัท เจที อินเตอร์ริซ จำกัด", which uses an automated reply system (JT Chat Bot).

1. Information we collect

• Your Page-scoped ID and Facebook profile name.
• Messages, images and files you send in the chat, such as payment slips or photos for sticker design orders.
• Order details, such as the product ordered, order ID and delivery time.

We never ask for or store credit card numbers, passwords or bank account numbers.

2. How we use it

• To answer questions about our products and services and to process orders.
• So our staff can verify payments and send purchased files (PDF e-books) to you.
• To hand the conversation to a staff member when you ask for a person, make a complaint or need a custom quote.

We do not use chat data for advertising and we do not sell your data.

3. Service providers that process data for us

Provider	Purpose
Meta Platforms (Facebook Messenger)	Receiving and sending chat messages
Anthropic (Claude AI)	Processing messages and images to generate automated replies
Render	Hosting the chat server
LY Corporation (LINE)	Internal staff notifications, which may include your name, recent messages and payment slip image

4. Retention

• Conversation context used by the bot is held temporarily in memory and is cleared when the server restarts.
• File delivery records (user ID, order ID, time) are kept for sales verification.
• Server logs are kept according to our hosting provider's retention period.
• Messages in the Page inbox are governed by Meta's policies.

5. Your rights

You may request access to, correction of, or deletion of your data under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). See our data deletion instructions.

6. Contact

JT Inter Riz Co., Ltd. · Phone +66 80 298 9979 · or message our Facebook Page.